Japan Trade LLC

 Address: THE KINDAI 10 IKEBUKURO 4F, 1-23-9, Higashi Ikebukuro, Toshima, Tokyo, Japan 

 E-mail: service@cardsecret.jp 

 ※ To ensure accurate responses to your inquiries, we kindly ask that you contact us primarily via email. 

 ※ Inquiries received outside of our business hours will be addressed starting the next business day in the order they are received. 

 Phone number: 03-5843-3778 

 Inquiry reception hours: 12:00 PM to 6:00 PM

Information Person Responsible for Sales
 

 Credit Card (VISA, MasterCard, JCB, AMEX, DINERS, Discover), Bank Transfer, Convenience Store Payment 
 Note: Customers residing abroad can only use credit card payment. 

 [Credit Card] 
 Payment is finalized upon completion of the purchase process. Please note that cancellations or changes due to customer convenience will not be accepted after payment is completed. 

 [Bank Transfer] 
 Bank transfer fees are borne by the customer. After completing your order, you will receive an email with the subject line “Payment to Card Secret.” Please complete the transfer within seven days, starting the day after the order is confirmed. The payment deadline for bank transfers is seven days, including weekends and holidays. Please keep this in mind. 

 [Convenience Store Payment] 
 Convenience store payment fees are borne by the customer. After completing your order, we will send you an email with the subject line “Payment to Card Secret.” Please complete the payment within three days, starting the day after the order is confirmed. 

 [For Overseas Customers] 
 The exchange rate at the time you confirm your order will apply. Prices may change due to exchange rate fluctuations, even if items are added to your cart or wish list. Exchange rate conversions are conducted using Exchange Rate. Please note that customs duties for international shipping are the responsibility of the customer. 

 [General Notice] 
 Please make your payment by the specified deadline for each payment method. If payment is not confirmed within the deadline, the order will be automatically canceled. We cannot accommodate requests for price adjustments due to market fluctuations during the period between order and payment. 
For payments with transaction fees, if you cancel after payment for reasons not attributable to us, please note that we cannot refund the transfer fees. For late payments, the transfer fee will also not be refunded when processing a refund.
 

・Shipping fee (For details, please refer to the "Shipping Terms" page.)
・Each Bank transfer fees 
　Bank Transfer: ¥220 for transfer amounts less than ¥30,000, ¥410 for transfer amounts ¥30,000 or more. 

　Convenience Store Payment: ¥220.
・(For customers residing outside Japan only) Additional taxes, duties, or import fees may be charged when your order arrives at your local customs office. Import costs vary depending on your state or country.
 

 We will ship your order by the next business day after confirming your payment. 

  ※ Please note that for bank transfers, payment confirmation cannot be processed on weekends, public holidays, or  during the year-end and New Year holidays, so the above schedule may not apply.

  ※ Please note that during periods of high order volume or in cases of transportation delays due to bad weather,  shipping and delivery may occasionally be delayed.
 

 For Customers Residing in Japan
・We do not accept returns or exchanges for reasons attributed to the customer. If the return is deemed to be due to customer reasons upon receipt at our company, we will charge you for the shipping fees and any fees associated with processing the refund.
・ In the event that you receive an incorrect item, there is a shortage in the items ordered, or if any noticeable damage or defects are found in the products, and it is confirmed to be due to our fault, we will accept returns or exchanges at our expense for shipping and refund processing fees, provided you notify us 
within 3 days of receiving the product.
 (Return/Exchange Procedure)
 1. Please contact us at "support@cardsecret.jp" within 3 days of receiving the product, and explain the details of your order, any damage, defects, or discrepancies. You may also be asked to send photographs of the product and the delivery note, so please prepare them.
 2. After receiving our confirmation on whether a return or exchange is possible, please ship the item to the address designated by us if the return or exchange is approved.
 3. Once we have confirmed the returned product, we will process the refund or ship the replacement item.
・ To prevent fraud, we take detailed photos of high-value items before packaging. If the photos we have taken differ significantly from the ones provided by the customer and we determine that it is a different product, we reserve the right to deny the return or refund.


 For Customers Residing Outside Japan

・ We do not accept returns or exchanges for reasons attributed to the customer. If the return is deemed to be due to customer reasons upon receipt at our company, we will charge you for the shipping fees and any fees associated with processing the refund.
・In the event that you receive an incorrect item, there is a shortage in the items ordered, or if any noticeable damage or defects are found in the products, and it is confirmed to be due to our fault, we will accept returns or exchanges at our expense for shipping and refund processing fees, provided you notify us 
within 30 days of receiving the product.
 (Return/Exchange Procedure)
 1. Please contact us at "support@cardsecret.jp" within 30 days of receiving the product, and explain the details of your order, any damage, defects, or discrepancies. You may also be asked to send photographs of the product and the delivery note, so please prepare them.
 2. After receiving our confirmation on whether a return or exchange is possible, please ship the item to the address designated by us if the return or exchange is approved.

 When returning the product, please ensure that the shipment is accompanied by a loss compensation service equal to the value of the item and includes a tracking number.

 Please mark the shipping box and return invoice with the phrase "Return Item" in large red letters.
 1. Once we have confirmed the returned product, we will process the refund or ship the replacement item.
・To prevent fraud, we take detailed photos of high-value items before packaging. If the photos we have taken differ significantly from the ones provided by the customer and we determine that it is a different product, we reserve the right to deny the return or refund.
 

 For customers residing in Japan, deliveries will be handled by Yamato Transport. For customers residing outside Japan, deliveries are made via Japan Post or DHL. 
 

 Tokyo Metropolitan Public Safety Commission Antique Dealer License: No. 305501907029

 Important: 
 ◆ We do not accept the consolidation of shipments for multiple orders. 
 ◆ We do not accept cancellations or changes after an order has been placed. Please check for any mistakes before confirming your order. 
 ◆ There may be instances where a card is shown as in stock on the website but is actually out of stock. In such cases, we will process a refund. ※ If you purchase multiple items and one is out of stock, we will notify you of the refund for the out-of-stock item and ship the items that are in stock. 
 ◆ We cannot be held responsible for any initial defects in unopened new products. 
 ◆ If an incorrect price is displayed on the website (e.g., missing digits, shown as 0 yen, or an obviously incorrect low price), we regret that your order will be canceled. 
 ◆ We are not responsible for postal accidents, so please contact the shipping company directly for inquiries.